Sales Delivered Tools

Successful sales and customer service has always been about the customer and that should never change but tomorrow’s successful salesperson or customer care specialist is the one who anticipates their customers’ changing behavior, analyzes their needs and finds ways to solve their problems.

Hire, promote and evaluate the best possible candidates for crucial sales and customer support positions.

Solutions include:
  • Hiring an exceptional sales force
  • Assessing and developing sales leadership skills
  • Identifying sales and customer service potential
  • Screening sales and customer service candidates
  • Developing executive sales skills
  • Developing critical thinking skills

We can support your initiatives with a set of services that range from job-matching to the design and implementation of a customized program as well as different delivery options, e.g., Web-based, LIVE, or On Demand.


Whether used in a hiring or learning environment, the following tools measure and teach effective thinking, influencing and problem solving in sales and sales management roles.

ExecutiveCoaching

Our data-driven executive coaching is an organization-sponsored development process for top high-potential employees. It is a customized and holistic development process that provides deep behavioral insights intended to accelerate an executive’s business results and effectiveness as a leader. This coaching is based on a collaborative relationship between the executive and an executive coach. We use 360-degree feedback and other leadership assessments to help leaders gain greater awareness. Real data then serves as a base from which real change can take place.

SalesSimulationX2

The business simulation assessment center is one of the most accurate, thorough employee acquisition and learning technologies ever developed. When used for training, our simulation-based assessment center product evaluates and teaches leadership skills by having participants demonstrate performance in a series of real-world business simulations. As an experiential learning tool, participants "learn by doing", without the inherent risk, and receive results with development feedback from expert observers.

SalesSJ

The SalesSJ—a situational judgment test—measures and teaches effective thinking, influencing and problem solving in sales and marketing roles across a variety of situations. Define your successful high performer "DNA" then hire and train based on this criteria. Shorten your ramp-up time for success. Create an exceptional salesforce to drive results.

CustomerServiceSJ

Drive customer service excellence by hiring and developing the strongest customer care professionals. The CustomerServiceSJ is a scenario-based tool that measures effectiveness in managing customer relationships including critical thinking, active listening, adaptability, finding innovative solutions and results orientation. When used for learning, we provide individual results reports to enhance the learning process.

Tacit Knowledge Inventory for Managers (TKIM)

The TKIM tool is designed to identify individuals whose “street smarts” indicate the potential for exceptional performance in managerial and executive careers.

Watson Glaser Critical Thinking Appraisal (WGCTA)

Designed to identify high-potential performers and assess critical thinking skills for sound decision-making, this tool is ideal for hiring, promotion, development and succession planning for management and other roles requiring an individual to work with business information to determine strategy, reduce risk, and maximize organizational performance.

PersonalReflections

A powerful, in-depth 360º assessment tool designed to provide honest co-worker feedback to assist leaders and managers in taking performance to the next level.




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