Identify your leadership capabilities, your most effective leaders and emerging leadership talent
Assess and develop coaching skills throughout your organization
Create an exceptional salesforce through best practice hiring and development
Hire and develop exceptional customer care professionals across your organization
Situational Judgment Tests or SJTs are objective, data-driven assessments. They represent an advantage over self-report or other "perceptual" tests. Individuals must demonstrate or "show" you that they have the targeted competencies, not just talk about them or indicate their preferences. They can help you to know which job candidate or employee is able to think critically and to make the best decisions. They present the individual with scenarios that are similar to those that they might face in the target job. Each scenario describes a work-related situation and asks the test taker to make a decision or choose the action they would do if they were in that situation. For example, one question might be, "what would you do FIRST or what is the MOST important action to take?"
For each question, individuals are given several possible responses. They must choose the best response, which reflects their intended actions and decisions based upon their analysis of the situation. The responses are scored according to a relative level of effectiveness as determined earlier by a Subject Matter Expert (SME) panel. You will know who can think the best, perform the best, and make the best decisions.
Certification—integral to an organization's training and certification efforts, SJTs help to ensure that internal and external partners have mastered training concepts and can apply the knowledge to service accounts or new equipment.Training Needs Assessment—SJTs can identify the strengths and gaps in employee skills, help to refocus training efforts, or assess the impact of training and development efforts. Leader Development—a key feature of an organization's leadership development and/or succession planning initiative, SJTs can identify high performers and future leaders. Sample competencies measured may include critical thinking, leading and influencing others, sales and service, market analysis, customer relationship management. Hiring—SJTs can help to ensure that only the best and most qualified candidates are offered jobs, thereby enhancing productivity, increasing retention, and lowering overall employee recruiting and screening costs.
We have built custom SJTs for Management, Sales, Customer Service, Manufacturing, Healthcare, Retail, Finance, Transportation, and IT environments.